FAQ’s

Questions & Answers

We’re always happy to help, but first you may find what you need here in the frequently asked questions.

Find my boiler

General

How does PlumbSquad work?

Plumb Squad is a new way to purchase your new boiler online. With our easy to use website, you can get an instant quote and fixed price! We have a wide selection of boilers for you to choose from depending on your needs. iHeat will ask you for information about your current installation, give advice and help guide you through the process of finding the right boiler for you. Then you will have a choice of dates for our experienced team to install your new boiler. If you’re still unsure about anything you can always pick up the phone and give us a call. We’d be more than happy to help.

Does the price include fitting/installation?

Yes! The price you see is the price you pay, there are no hidden costs or extras, everything you need for your new boiler to be up and running is included.

Is my price fixed, no hidden charges?

Your price is absolutly fixed and will not change. This includes everying such as the boiler, installation, pipe work, flue kit, wireless controlls, and all the little extras. We will even upgrade your gas pipe for free if this is needed.

How does the finance work?

We offer finance solutions for your boiler from 24 months up to 10 years so that you can spread the cost. You can also do up to 50% deposit to bring the monthly payment down. You simply complete the checkout then apply for finance through our website, we will instantly let you know if you are approved.

What's a representative finance example?

Purchase Price : £1,595
Deposit : £797.50
Loan Term : 120 months (10 yr)
Amount of credit : £797.50
Monthly : £10.32
Total payable : £2,035.90
Interest (fixed) : £440.90
APR : 9.9%

Boilers

How much does a new boiler cost?

The cost of boilers can vary with each manufacturer and the warranties they offer. To find out how much a new boiler costs just head back to the homepage and follow a few questions using our online survey and get your fixed boiler prices in few minutes.

Are your installers Gas Safe registered?

All our engineers are gas safe registered and verified with the gas safe register. To check an engineer for peace of mind please visit www.gassaferegister.co.uk

Do you do boiler cover?

All the boilers we offer are covered by the manufacturers warranty. If your boiler does have an issue, please contact the manufacturer to book a visit by one of their engineers. All the paperwork on how to do this will be explained at the time of the install and left with the end user.

What do I need to do prior to my install?

Nothing really. We just ask that the location where the boiler is being installed is clear for our engineers to work in.

What is a Combi boiler?

A combi or combination boiler is a unit that provides both heating at hot water to your home. The central heating can be controlled usually using a thermostat (which Plumb Squad supply with a new install). The hot water is on demand when you open a hot tap.

What is a flue?

A boilers flue is the pipe usually on top of the boiler going outside, usually round but can be square in some cases.

Will you flush my system?

All boilers fit by Plumb Squad get a chemical flush free of charge. This is not to be confused with a “power flush”.

Delivery

Will you take away my old system?

Yes. The old boiler will be taken away along with the packaging from your new boiler.

What time will the installer come?

An installer will aim to be on site between 7am and 9:30am depending on where the materials are collected from by the installer and traffic dependant.

Installation

What does my warranty cover?

The warranty is covered by the manufacturer and will cover parts and labour to get your boiler up and running again. This is providing the boiler has been serviced annually. Please consult manufacturers terms and conditions.

Do I need to activate my warranty?

No, Plumb Squad has got it all covered. If you were to register it yourself you may not benefit from the exclusive extended warranties we can offer.

Who carries out my annual service?

You can either use your own Gas Safe engineer or we can do this for you. We will send you an annual service reminder via email or post. Then all you have to do is give us a call or email and we’ll get you booked in.

Will you dispose of my old boiler?

Yes, the installer on the day will remove your old boiler and dispose of this, he will also take away all packaging from the new boiler and leave your home clean and tidy.

Still have questions?

Take a look at our FAQ which includes all of our most common questions and answers.

View Questions